Delivery & Returns
Delivery
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We deliver our products across the UK. For orders outside the UK, or for queries on International deliveries, please contact us for more information.
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All orders will be processed and hand-packed within 48 hours, on receipt of payment.
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The details:
• All orders will be posted via Royal Mail.
• P&P costs vary for each item and are displayed when you proceed to the checkout
• Most items are sent out by 1st class signed for, but some are sent by standard 1st Class
• Orders placed after 12pm on Friday will be posted the following Monday.
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Should anything be out of stock or if there is a delay to your delivery for any reason, we will notify you immediately. ​
For any questions on delivery, please lorafaybeauty@gmail.com
Returns
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Due to the nature of our products, we cannot issue a refund or exchange for used or opened products, therefore we have a No Returns policy.
You do have the right to return any unopened and unused products within 14 days. In this instance a refund will be given on receipt of the returned goods.
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Please note:
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​Products will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
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The item is your responsibility until it reaches us. For your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
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The cost of returning the item to us is your responsibility.
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Delivery charges are only refundable where goods are agreed to be faulty and a refund is made.
Allergic Reactions Policy
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Everyone’s skin is different, and as with all skincare products, reactions are possible. Whilst we hope you have the very best experience with our products, we are not responsible for any reaction that may occur.
All products that we re-sell have the ingredients listed, so please do make sure to read these carefully if you have known allergies.
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Cancellations
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Please avoid cancelling within 24 hours of your appointment time.